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// CUSTOMER STORY · RETAIL OPERATIONS

A multi-brand retailer

Operating retail data flows across commerce, finance and fulfillment

How a multi-brand retailer uses Globriq to coordinate recurring exchanges between Cegid Retail Y2 and the commerce, finance, mall reporting, brand reporting, warehouse and CRM processes around it.

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Published anonymously. The story describes business workflows and integration operations; customer quotations and quantified results are not included.

At a glance

Industry
Retail
Core retail platform
Cegid Retail Y2
Business workflows
Commerce · Finance · Mall reporting · Brand reporting · Fulfillment · CRM
Globriq role
Integration orchestration and operations

THE BUSINESS SITUATION

One retail operation. Many data obligations.

A retail operation depends on data moving beyond its core retail platform. Commerce channels provide sales or related data. Finance needs retail output. Mall operators require recurring sales reports, while the brand principal / brand owner needs sales and inventory information. A warehouse or 3PL receives fulfillment information, and confirmations or status updates return into the operating process. CRM exchanges form another part of the landscape.

Each exchange has its own requirements for format, timing and destination. Globriq provides an operating layer for coordinating those configured paths, preparing data where needed, and following the context when an exchange needs attention.

FOLLOW THE BUSINESS EXCHANGE

The retail operating landscape

Commerce data enters the retail flow. Retail output supports finance, mall and brand reporting, fulfillment and CRM. Globriq coordinates the configured exchanges between these systems and parties.

Business sources / core retailGlobriq coordinationParticipating destinations
Commerce / marketplacesSales / related data
Core retailCegid Retail Y2Retail input and output
GlobriqConfigured exchanges
Operational context
FinanceRetail output
Mall operatorsRecurring sales reporting
Brand principalSales + inventory
Warehouse / 3PLFulfillment information
CRMCustomer / CRM exchange
Sales / related dataInto retailRetail output / exchange

Confirmation / status → back into the operating process

Business exchange · arrows show directionConfirmation / status returnSystem categories are not integration counts
Globriq coordination

Configured exchanges · Operational context

  • Commerce into retail
    Sales / related commerce data

    From Commerce / marketplaces through Globriq to Cegid Retail Y2.

  • Retail into Finance
    Retail output

    From Cegid Retail Y2 through Globriq to Finance.

  • Sales to mall operators
    Recurring sales reporting

    From Cegid Retail Y2 through Globriq to Mall operators.

  • Sales and inventory to the brand principal
    Sales + inventory

    From Cegid Retail Y2 through Globriq to Brand principal.

  • Fulfillment and confirmation
    Delivery preparation / fulfillment

    From Retail through Globriq to Warehouse / 3PL.

    Confirmation / status — back into the operating process

    From Warehouse / 3PL through Globriq to Operating process.

  • CRM exchanges
    Configured customer / CRM exchange

    From Cegid Retail Y2 through Globriq to CRM.

    From CRM through Globriq to Cegid Retail Y2.

Business exchanges coordinated through Globriq. Arrows show the workflow directions; technical paths, formats and schedules are configured for each exchange. The warehouse confirmation returns into the operating process.

SIX WORKFLOW FAMILIES

The exchanges behind the operation

Each business exchange has a clear source, destination and purpose. Its fields, timing and connection path are configured around that requirement.

  • Commerce

    Bring commerce sales into the retail flow

    Commerce / marketplaces → Globriq → Cegid Retail Y2

    Acquire sales or related commerce data through the configured source path, prepare it for the required retail exchange, and coordinate it into the Cegid Retail Y2 operating flow.

    Sales / related commerce data
  • External reporting

    Report sales to mall operators

    Cegid Retail Y2 → Globriq → Mall operators

    Prepare recurring sales information for each mall operator’s reporting requirements and deliver it through the configured destination path and schedule. Formats, timing and connection methods can differ between operators.

    Cegid Retail Y2 Globriq
    Mall operatorFormat · Schedule · Destination
    Mall operatorFormat · Schedule · Destination
    Mall operatorFormat · Schedule · Destination
    Illustrative destination branches. Each operator can require a different format, schedule and delivery path.
  • External reporting

    Share sales and inventory with the brand principal

    Cegid Retail Y2 → Globriq → Brand principal

    Prepare sales and stock information for the required brand reporting structure, map or transform it where needed, and coordinate recurring delivery through the configured integration path.

    Cegid Retail Y2 GlobriqMap / transform where needed
    SalesInventory
    Brand principal
    Sales and inventory prepared for the required reporting structure.
  • Finance

    Post retail data to Finance

    Cegid Retail Y2 → Globriq → Finance

    Take relevant retail output, transform it where needed, and deliver it into the configured Finance integration path.

    Retail output
  • Fulfillment

    Coordinate fulfillment and confirmation

    Retail → Globriq → Warehouse / 3PL; confirmation → Globriq → Operating process

    Send delivery-preparation or fulfillment information to the warehouse or 3PL and coordinate the resulting confirmation or status exchange back into the operating process.

    Confirmation / status
    Warehouse / 3PL → Globriq → Operating process
  • CRM

    Coordinate CRM exchanges

    Cegid Retail Y2 ↔ Globriq ↔ CRM

    Coordinate relevant customer or CRM information through the configured retail and CRM integration paths, with the direction and fields selected for the exchange.

    Retail → Globriq → CRM

    CRM → Globriq → Retail

    Configured customer / CRM exchange

THE WIDER FLOW

Product, price and stock belong to the wider flow

Product, price, stock and sales-related exchanges can also form part of the configured retail workflow. The source, destination, direction and update cadence are selected for each exchange.

  • Product
  • Price
  • Stock
  • Sales

Configured retail systems ↔ Globriq ↔ Configured retail systems

HOW GLOBRIQ FITS

One operating layer across different integration paths

Each exchange can use a different technical path while sharing a structure for preparing data, coordinating workflow steps, delivering it and reviewing the outcome.

  1. 01

    Connect

    Endpoint Profiles and separate Credential Profiles define the participating connections.

  2. 02

    Acquire

    Bring in the required data through supported file, API, Blob or database acquisition paths.

  3. 03

    Map / transform

    Prepare source data for the required destination structure where supported.

  4. 04

    Orchestrate

    Coordinate supported steps in Fabric Workflows and configure the applicable schedule.

  5. 05

    Deliver

    Send prepared data through the configured destination path.

  6. 06

    Operate

    Review Run Center, Delivery Activity and related Fabric Events when the exchange needs attention.

This is a conceptual operating sequence. Not every exchange contains every stage, and a workflow may repeat a stage.

BEFORE / WITH GLOBRIQ

From separate exchanges to one operating model

The distinction is how the exchanges are organized and operated.

When exchanges are operated separatelyWith the Globriq operating model
When exchanges are operated separatelyEach path can require its own process for configuration and delivery.With the Globriq operating modelConfigured exchanges share a structure for connections, workflows and delivery.
When exchanges are operated separatelyInvestigation can begin by finding the relevant system or transfer.With the Globriq operating modelRun, delivery and related event context supports investigation of the configured exchange.
When exchanges are operated separatelyConnection and workflow knowledge can be spread across individual integrations.With the Globriq operating modelReusable connection and workflow configuration provides shared structure.
A comparison of operating approaches. Customer-specific changes and measured improvements are not asserted.

THE OPERATING RESULT

Recurring exchanges. A common operating context.

The retailer’s recurring exchanges are coordinated through a common Globriq operating environment. Configured paths, workflow execution, delivery and related operational context form one model for running and investigating the integrations.

  • Configured paths
  • Workflow execution
  • Operational context

SYSTEMS AND PATHS

What is actually connected?

This operating landscape brings Cegid Retail Y2 together with commerce channels, Finance, mall operators, a brand principal, a warehouse or 3PL, and CRM.

  • Cegid Retail Y2
  • Commerce channels
  • Finance
  • Mall operators
  • Brand principal
  • Warehouse / 3PL
  • CRM

Paths selected for each exchange

RFE · HTTP APIs · Azure Blob · SFTP / FTP / FTPS · Database paths · Files

These mechanisms describe configured integration paths. The story does not assign a mechanism to each exchange. The published Cegid Retail Y2 connector scope covers RFE and governed Scheduled Tasks; other paths depend on the systems and capabilities configured for the workflow.

WHY IT MATTERS

Why these exchanges need an operating layer

Different destinations, one operating model

Mall, brand, finance and fulfillment exchanges have different requirements. Configured paths and workflows give them a shared operating structure.

Different mechanisms, shared orchestration

RFE, API, file, Blob and database paths can take part in the wider workflow where supported. The business exchange determines the required path.

Context when an exchange needs attention

Run, delivery and related event information provides context for investigating the configured flow.

Technical resources

Explore the implementation details and current assurance information.

Connector scope Product documentation Current controls and assurance status

START WITH YOUR WORKFLOW

Your integration landscape will be different.

Tell us which systems need to exchange data, the business process they support, and how those integrations operate today. We can discuss how the Globriq operating model could apply to your environment.

Discuss your integrationExplore Retail solutions